Privacy Policy

The Springer Agency

Effective Date: 1/1/2026

1. Introduction

The Springer Agency ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.thespringeragency.com, contact us, or obtain insurance products or services through our agency.

This policy applies to individuals located in Virginia, North Carolina, Texas, and any other U.S. state where applicable laws apply.

2. Information We Collect

a. Personal Information

• Name
• Mailing address
• Email address
• Phone number (including mobile numbers for SMS communication)
• Date of birth
• Driver’s license or identification number (when required for insurance purposes)

b. Insurance & Financial Information

• Policy and quote information
• Claims history
• Vehicle, property, or business details
• Payment or billing information (processed securely through third-party providers)

c. Website & Technical Information

• IP address
• Browser type and device information
• Website usage data
• Cookies and similar tracking technologies

3. How We Use Your Information

• Quote, issue, and service insurance policies
• Communicate regarding coverage, renewals, claims, and billing
• Provide customer service and respond to inquiries
• Deliver SMS or email communications you have consented to receive
• Improve our website and business operations
• Comply with federal, state, and insurance-industry legal requirements

4. SMS/Text Messaging Communications

By submitting your phone number through our website, forms, or other communication channels, you consent to receive SMS or MMS messages from The Springer Agency for insurance-related purposes.

SMS Required Disclosures

• Message frequency may vary
• Message and data rates may apply
• Consent is not required as a condition of purchase
• You may opt out at any time by texting STOP
• For help, text HELP or contact us directly

SMS Support Contact:

Email: privacy@springeremail.com
Phone: 804-739-9500

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

5. Sharing of Personal Information

We may share personal information only as necessary with:

• Insurance carriers and underwriting partners
• Claims administrators and service providers
• Technology providers supporting business operations
• Government or regulatory authorities when required by law

All third parties are required to safeguard your information and use it solely for authorized purposes.

6. State-Specific Privacy Rights

Virginia, North Carolina & Texas Residents

Residents of Virginia, North Carolina, and Texas may have the right to:

• Request access to personal information we maintain
• Request correction of inaccurate information
• Request deletion of certain personal information, subject to legal and regulatory requirements

Residents of Other States

If you reside in a state not listed above, we will comply with applicable state privacy and consumer protection laws as required.

7. Data Security

We employ reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage system is completely secure.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and analyze site usage. You may manage cookie preferences through your browser settings.

9. Children’s Privacy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

The Springer Agency
Website: https://www.thespringeragency.com
Email: priavacy@springeremail.com
Phone: 804-739-9500
Serving clients in Virginia, North Carolina, Texas, and other authorized states